Information We Collect

We collect different types of information in order to provide and improve our services to you. This may include:

Personal Information: This includes information you provide directly to us, such as your name, email address, phone number, or payment details when you register an account, make a purchase, or contact us.

Non-Personal Information: This includes data collected automatically through your use of our website, such as your IP address, browser type, operating system, and pages visited.

How We Use Your Information

We use the information we collect in the following ways:

To provide, maintain, and improve our services.

To respond to inquiries or support requests.

To send newsletters, marketing materials, or other communications you have opted into.

To process transactions and manage your account.

To monitor and analyse website usage to improve user experience and performance.

Lawful Basis for Processing Personal Data

We process your personal data based on the following lawful bases:

Consent: When you opt-in to receive newsletters, marketing materials, or other communications.

Contract: To fulfil the services you have requested, including the performance of contracts, processing payments, and delivering our services.

Legal Obligation: To comply with legal requirements or respond to legal requests.

Legitimate Interests: For business operations and to improve the user experience, while ensuring your rights are protected.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect information about your usage patterns and to improve the website’s functionality. Cookies are small files stored on your device that allow us to remember your preferences and enhance your browsing experience. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on our website.

How We Share Your Information

We may share your information in the following circumstances:

With third-party service providers who help us operate our website, process payments, send marketing emails, or provide customer support.

With business partners in order to provide you with relevant offers or promotions.

When required by law or to protect our rights, property, or the safety of others.

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage method can be guaranteed to be 100% secure. We encourage you to use strong passwords and take precautions when sharing information online.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you wish to request deletion of your personal data, please contact us.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction: You can request to view, correct, or update your personal information.

Deletion: You may request the deletion of your personal data, subject to applicable laws and regulations.

Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Withdrawal of Consent: You have the right to withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@urbanpodcasts.co.uk.